Maya makes Folven camping work

Folven camping has terrible management. Luckily there are some exceptions: Maya. Not sure if giving her praise on the web without knowing her in person is proper, but what the heck, she deserves the credit.

During autumn I tried figuring out whether or not my deal with Folven Camping was still valid. After 3 unanswered mails, 5 unsuccessful calls and 3-4 broken callback promises Maya stepped in.

I was about to give up on Folven. My last resort was to write a frank mail about the issue from my office to underline the fact that 1. I'm an employed professional grown up and 2. I live close by. I was quite fed up with being polite so it was a no-bullshit e-mail stating my business and willingness to drive over in person and slam cash in their hands if they had some problems picking up the phone.

Maya to the rescue! Until now I'd been dealing with the official Management, the moment Maya stepped in it all got sorted. I drove in with the trailer, talked to Maya, parked it. Sun on my face and a gentle breeze on my back.

Next weekend on arrival I had no keys. I went to see Maya, she told me to ask the receptionist for some chain cutters. Then the whole thing escalated.The receptionist started asking all sort of question and wanted payment for the lot I payed for 3 weeks earlier. I was just about to get tempered when Maya ones again saves the day:

• Maya: What's going on?
• Rep: This dude says he has paid and now he want tools to get into his trailer.
• Seb: I see where it is confusing, but check your records.
• Maya: This dude is OK, just give him what he wants.

Maya is my Folven hero. I follow her on Twitter and her blog (in Norwegian) to get the inside scoop on Folven.

Folven Camping's Management is to Lazy to Care

A couple of years ago I got hooked on going Stryn for summer skiing at Stryn Summer Ski resort and decided to get at trailer so I could be a bum the entire summer. I called around and find a gem of a wagon: A Swift Corvette. Think about that for a second: A Corvette trailer...

Before buying the corvette I contact Folven Camping about accommodations. The very friendly manager told me a spot for next season was a sure thing. So I bought the trailer and gave it a coat of paint.

As soon as the sow melted I sent a couple of e-mails to Folven Camping asking when I could drop by. No reply. This is what happens:

• March. I send an email. No reply.
• April. I call up and am told to wait over eater.
• April. Management will be at Folven after May 1st.
• Middle of May. Folven needs to check the lot for winder damage (I have no idea how winter damages a grass field).
• Late may. Management needs to check their books.
• End of May. Management will call me over the weekend about a final answer.
• June. Suspicious of Folvens Customer Relation Management...
  

Three days ago I sent a mail stating my business and that I live 2 hoers away and will drop by in person if that's what it takes. The reply? "We have a vacant spot. Get here fast or it'll go to somebody else".

Am I the only one seeing the irony in Folven Camping telling me to hurry up? Suppose I should be lucky I just got spot. Although. Shape up. Seriously.

Folven here I come!

Update: I managed to get my trailer up and running with only minor Folven related issues. more.